Bridal Shop Terms and Conditions
Customers are asked to carefully read our Terms and Conditions below.
PAYMENT OF ORDER
a) Customers are required to pay a 50% NON -REFUNDABLE deposit on the date of ordering all bridal gowns, bridesmaid gowns, proms and accessories.
b) No goods may be removed from the premises until full payment of the order has been fulfilled. I n cases where a cheque is paid, goods will not be released until the cheque has been cleared by the bank ,which could take up to ten working days, unless it is supported with a valid cheque guarantee card to the value of the amount required.
ALL GOWNS REMAIN THE PROPERTY OF TRACY LEA BRIDAL UNTIL PAID FOR IN FULL.
c) Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.
TRACY LEA BRIDAL has such terms to protect its business regardless of your circumstance.
d) All items purchased are non-returnable/refundable.
CANCELLATION OF ORDERS
a) Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date.
Please be aware that once gowns are ordered minimum cancellation periods from suppliers apply to Tracy Lea Bridal, and under NO circumstances can this be changed.
Dress orders will still have to be paid for in FULL, if the wedding is cancelled for whatever reason costs will still be incurred to the suppliers and to TRACY LEA BRIDAL – regardless of ANY circumstance.
SALE GOWNS/ACCESSORIES BOUGHT CANNOT BE RETURNED OR ANY MONIES REFUNDED. SOLD AS SEEN.
b) For reasons of hygiene ALL accessories – – (tiaras,hair slides,fascinators) – including shoes , which have been removed from the premises once paid for cannot be refunded or exchanged .
c) Shoes ordered for sizing must be tried on in store so they can be exchanged in the condition received and within the time period set by the supplier if another size/style is required.
a) Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes.
Please note: Gowns are MADE TO ORDER AND ARE NOT MADE TO MEASURE.!
After the sales order contact has been signed and order placed with Tracy Lea Bridal CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.
Do you charge for appointments?
We do not currently charge for appointments however, we may request card details when booking an appointment to cover our late appointment cancellation policy. This means that we will charge a fee ranging between £10-£25, depending on the type of appointment if you do not to show up for your appointment, or if you fail to cancel your appointment with at least 48 hour notice.
Any charges will be deducted against a future dress purchase, should you say “yes” and find your dream wedding dress, bridesmaids or accessories with us.
Why do you charge for cancelled appointments?
In the past we have had many instances of brides failing to turn up for appointments, with no prior notice made to the boutique. This is not great for any small business owner, and very disappointing for brides we have had to turn away due to being fully booked. In order to prevent this from happening, and to be able to offer appointments to other brides, we have implemented our appointment cancellation policy.
Our appointment cancellation policy effectively means that we will request credit card details at the appointment booking stage, please do not be offended by this, it’s simply to cover our time and to avoid disappointment for other brides. Should you fail to attend an appointment, or do not notify us within 48 hours of not being able to attend your appointment, we will apply a late cancellation or no show fee against your card.